The current study is the result of comparing the studies of student satisfaction of the students at UPB Bucaramanga in 2007, as well as the studies of work satisfaction of the employees of the university and the employees of the cooperative that provides with the services of cafeteria and photocopies, during the same year. In order to do so, was carried out a comparison of the general results and the partial results of the studies, by means of the use of statistical techniques. As a conclusion, it was found that at statistical level the existent relation between the students’ satisfaction and the employees’ satisfaction is inverse, that is, the greater the work satisfaction is, the greater the student dissatisfaction results. Such fact forced to review the reasons for the students’ dissatisfaction, finding out that it is due to the lack of attention and customer service of the employees, more tan due to their own work satisfaction.