An audit study was conducted in Colombia following the protocols in Giné and Mazer (2017).Trainedauditors visited multiple financial institutions (both regulated and unregulated), seeking credit and savingsproducts.Consistent with Gabaix and Laibson (2006) and similar to Giné and Mazer (2017), the staff onlyprovided information about the cost when asked, disclosing less than a third of the total cost voluntarily.Inaddition, clients were rarely offered the cheapest product, most likely because staff was incentivized tooffer more expensive and thus more profitable products to the institution.