Objective. Evaluate perception of quality of care and the provision of urgently needed services-ences in social enterprises of the State (ESE) level II DEPARTMENT-to complexity of Risaralda, in 2013.Materials and methods. A survey of 170 users (demand) and 16 people from the ESE (supply) in the period 1 January to 30 June 2013 was applied. Research exploratory and descriptive, cross-sectional analysis and partial correlations-ing, using qualitative and quantitative techniques, with no experimental design.Results The 95.88% of respondents felt it was easy access to the emergency room, while 78.24% said it was not the first time they came to the emergency room. 90% said they had been treated with kindness and 83.5% saw a suffixyou fitness level medical personnel. The Average call time was less than 30 minutes for the 38.24% of users; 34.12% exceeded 30 minutes 27.64% waited an hour or moreConclusionsThe accessibility, lighting-ventilation.-hygiene, kindness and adequacy of medical and paramedical personnel, variables were the highest percentages (Infrastructure-Process).Most users said that is not the first time they came to the emergency department, likewise, she said they had a better state of health after receiving medical attention (Results). The waiting time ended up being the most critical variable in the four department ESE, the demand side (more than 30 minutes care for more than 70% of usurious).