The dairy industry Manizales will have to undergo significant changes in order to be more competitive. To meet this need, a study was set out to evaluate the physicochemical and microbiological conditions of raw milk, the good farming practices (GFP) and Good Milking Practices (GMP) in 42 dairy herds. In addition, the state or dairy laboratories was assessed according to ISO 17025: 2005 and GMP conditions of 5 milk-processing factories through a checklist. As a result, a diagnosis was obtained and strategies were proposed to improve the competitiveness of the dairy industry in the city.