The actual dynamic of cities establishes new challenges for public governance systems.An important challenge for governments is to design and implement innovative strategies of interaction and communication with citizens trough of the technology in order to achieve improvement in the delivery of sustainable, effective and efficient services by ensuring the integrity and building trust to improve the relationship between citizens with the state and the implementation of smart government initiatives is one strategy valid in this context.This article identifies, introduces and analyzes the key factors in the management of Information Technology (IT) taking into account the challenges and current challenges facing the territories when setting goals for smart governance.