Operating at the crossroads of higher education, librarianship, technology application, and service delivery, the Research Libraries Group (RLG) is a powerful partner to institutional efforts. For 20 years, it has identified critical research needs, provided responsive solutions, and expanded access to new and untapped information resources. With its highly skilled staff, sophisticated technical resources, and successful track record in managing and supporting interactions among its members, RLG is well positioned to help research institutions address the information challenges of the 1990s.