An action research approach called soft systems methodology (SSM) was used to foster organisational learning in a school regarding the role of the learning support department within the school and its relation with the normal teaching‐learning activities. From an initial situation of lack of coordination as well as mutual misunderstanding and distrust among some of the actors in the situation, eight months of work yielded as a result a better working environment among the participants, the creation of a volunteer discussion group functioning on a permanent basis, and a clarification and modification of some of the learning support activities. This change can also be described as learning by learning support staff, school teachers and administrators on how to work together, as well as on how to support children's learning in a better way. Nevertheless, another event that occurred after the intervention shows the importance of considering a wider system than that limited by the participants in the intervention.