RESUMO O processo de gestao das empresas familiares e influenciado por mudancas no ambiente interno e externo, devido a situacoes contingenciais. Assim, o estudo objetiva investigar a adequacao dos controles de gestao as contingencias ambientais em empresa familiar do ramo de papel e celulose. A pesquisa caracteriza-se como descritiva, do tipo estudo de caso, com abordagem qualitativa e analise de conteudo. Os dados da pesquisa foram levantados por meio de entrevista direta com o controller da empresa e por questionario estruturado aplicado ao gerente de TI. Os resultados mostram que a adequacao dos controles de gestao as contingencias ambientais requer primeiramente mudancas de habitos e comportamentos dos empregados e gestores; desenvolvimento, adequacao e readequacao de tecnologias voltadas a administracao da informacao; treinamento e retreinamento constante dos empregados e gestores. O processo de mudancas esta acontecendo gradualmente na empresa pesquisada e os empregados e gestores vem sendo preparados para superar eventual resistencia. Conclui-se que os resultados obtidos com a adequacao dos controles de gestao as contingencias ambientais foram favoraveis ao crescimento da empresa analisada, como tambem necessarios para que consiga reagir as mudancas que o ambiente lhe impoe constantemente. Palavras-Chave : Controles de gestao; Contingencias ambientais e Empresa familiar. ABSTRACT Due to contingency situations, the management process in family companies is influenced by changes in the internal and external environment. Thus the objective of the study was to investigate the adaptation of management controls to environmental contingencies in a family run paper and cellulose company. The research is characterized as descriptive, of the case study type with a qualitative approach and analysis of content. Research data was gathered by means of direct interview with the company comptroller and by structured questionnaire given to the IT manager. Results showed that adaptation of management controls to environmental contingencies primarily require changes of habits and behaviors of the employees and managers; development, adaptation and re-adaptation of technologies related to information management and constant training and re-training of employees and managers. The process of change is happening gradually in the company researched and employees and managers have been being prepared in order to overcome eventual resistance. It was concluded that the results obtained with adaptation of management controls to environmental contingencies were favorable to the growth of the company analyzed, as well as being necessary for being able to react to changes that environment constantly imposes on the company. Keywords: controls; Environmental contingencies and Family company.