This article is based on the experience developed in writing workshops with the staff of the Attention to Violent Situations Ambulatory in the Presidente Vargas Children Hospital, in Porto Alegre / RS. This activity was part of the research called, “Adolescent Identity Construction in violent contexts in view of the Mental Health Clinic”. Among the themes covered are the institutional demands, the critical paths of care, the problem of violence and involvement with acceptance in the perspective of integral and intersectional approach. We analyzed “The Observing Diaries” of the authors and the case discussions. We point out the difference between what is required to be undertaken and what is possible in practice, highlighting the importance of linkiang listening implied to the institutional analysis in a project that needs to be built as desired agreement between institution, staff and service network that welcome people who live in violent contexts.